Reference

How We Handle Your Information

We collect account details, payment data and device information to operate your casino wallet and verify withdrawals. Your bKash, Nagad or Rocket transaction records stay with your payment provider; we store only the confirmation reference.

Account verificationPayment processingDevice recognitionSecure storageRequest changes anytime
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4888 det How We Handle Your Information
DATA HANDLING

How We Protect Your Information

We encrypt your login session and payment confirmations so your bKash, Nagad or Rocket transaction details remain secure. Our servers store only the reference numbers your payment provider sends; we never see your wallet PIN or account password. Cookie data recognises your device and keeps you logged in across visits. If you clear cookies, you will need to log in again.

Secure Storage

Your account records sit on encrypted servers. We store mobile number, email, transaction references and device type but never your payment provider password or PIN. Access to this data is restricted to support staff who verify withdrawals.

Cookie Use

Cookies recognise your device and keep your session active so you do not need to log in after every page refresh. We also use cookies to remember your language preference and track error logs for troubleshooting lobby issues.

Data Retention

We keep your account details and transaction history as long as your account is open. After you close your account, we archive records for the period required under local regulations in eligible regions to handle disputes or verification requests.

Your Rights

You can request a copy of your data, ask us to correct errors in your account details, or request account deletion anytime.

CONTACT PATHS

Reach Us About Privacy

If you have questions about what data we collect, want to request a copy of your account information, or need to update your mobile number or email, our support team is ready. Live chat gets the fastest reply for account access and data requests. Email works for detailed questions about retention or deletion.

Live Chat Open the chat bubble on any page for real-time help with account data questions, correction requests or access issues. Our team responds immediately during operating hours and will walk you through the verification steps.
Email Support Send detailed privacy requests or account deletion inquiries to our support email. Include your registered mobile number so we can verify your identity and process your request securely without delay.
Account Settings Log in and visit your account settings page to update your email address, change your mobile number, or review your recent deposit and withdrawal history anytime without contacting support first.

Privacy Policy FAQ

We collect your mobile number, email address, device type and IP address during registration. When you deposit through bKash, Nagad or Rocket, we store the transaction reference your payment provider sends to confirm the deposit cleared.

We share transaction records with our payment processors to clear deposits and handle withdrawals. We do not sell your data to advertisers or marketing companies. Game studios see only anonymised session data for their own analytics.

We keep your account details and transaction history while your account is active. After you close your account, we archive records for the retention period local law requires in eligible regions to resolve disputes or handle verification requests.

Yes. Contact our support team through live chat or email with your registered mobile number. We will verify your identity and send you a copy of your account details, transaction history and any other personal data we hold.

Message our live chat or send an email with your registered mobile number and a deletion request. We will verify your identity, close your account and delete your personal data except for records we must archive under local regulations.

We use session cookies to keep you logged in and remember your language preference. Analytics cookies track page load times and error logs so we can fix lobby issues. You can clear cookies from your browser settings anytime.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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